If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
You may have seen the following banner appear at the top of your account:
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…
The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
The PrestaShop integration for eDesk's Feedback allows you to request feedback for the orders you received from your PrestaShop customers. This…
The FNAC integration for eDesk's Feedback allows you to request feedback for the orders you received from your FNAC customers. This help file…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
